Helpful Information - The Petals Difference
Petals Network has been delivering beautiful fresh flowers to millions of people around the world since 1992, and is the ONLY network to operate in Australia, New Zealand and the United Kingdom from the one location! As a result of our years of experience and personal contact with our customers, we have developed a 3-way-test that is applied to each and every one of our flower deliveries. This test helps us to always make the best delivery possible for our customers and theirrecipients. It is this 3-way-test that sets Petals apart from our competitors!
The Petals 3-Way-Test
Petals staff ask
themselves these questions each time they process an order:
1. Has every effort been made to
assist the customer with any questions or queries about their
order either via phone or online?
2. Are the flowers to be used for the delivery fresh and of a
high quality?
3. Has every effort been made to ensure that the delivered
flowers and delivery specifications are asclose
to the customer's original order as possible?
It is only whenPetals
staff can answer 'yes' to all the above that we know our
customers will be happy, and thatthe
orders are ready to be processed and delivered.The
'Petals Network Difference' has helped us to win numerous
business awardsover the years,
and we viewthese
as independent verification of ouroutstanding
service.
Deliveries are always from a local florist... this means
the flowers arrivefresh
and beautiful
At Petals Network, we know that there's a huge difference in
having your flowers delivered fresh from a local florist*,
as opposed to having your flowers sent via post or using a
long-distance courier. You can be sure that all orders you place
for delivery through Petals won't look tired on arrival, orloosely
thrown together in a box where your recipient has to then
try and arrange the flowers! The design effect can often be
lostif customers have to
arrange the flowers themselves. With Petals, your flowers
will arrive at their destination as fresh and as crisp as they
possibly can be.... already arranged for display!
*Not always available
(eg. in rural or remote areas).
Petals staff have years and years of experience in
helping people with their orders.... and they're always nice to
talk to!
Petals has alwaysvalued
the personal customer contact that comes with working in an
industry for years. Our staff are extremely experienced in
helping people with their orders.. what to choose...
what's the best for delivery to a specific area... which
flowers to use for a certain occasion... the list goes on! Many
of our staff members have been with Petals for over a decade!
Our staff are so pleasant to talk to - theylike
the personal contact with customers and genuinely enjoy speaking
to people about their orders.
If you've ever ordered through Petals Network before you'll know
what we mean!
Read Testimonials
If the person you're sending flowers to isn't there when the
flowers are delivered, the Petals florist will either leave a
calling card to explain that they tried to deliver the flowers,
or will try and get in touch with your recipient via telephone
(if the number has been supplied to us). Our florists will only
leave the flowers on the doorstep / at reception (wherever the
delivery was to) ifit is
judged safe to do so by the florist.
Quality Control is something that Petals specialises in!
'Quality Control' basically means that the product that is
delivered is the best possible
representation of the product that was originally ordered.
Petals is the ONLY network to operate in Australia, New Zealand
and the United Kingdom from the one location. Having our own
network means that we are able to very successfully
quality-control all deliveries.
We offer customers same-day delivery (
view
conditions)
throughout Australia, the United Kingdom and New Zealand, and
next-day delivery (
view
conditions)
to over 70 countries around the world.
The only difficult part of ordering through Petals is
having to choose from such a large product range!
Customers can purchase their flowers in several
different currencies online or via telephone and can choose from
our magnificent range of over80
products... we deliver fresh bouquets, arrangements, gift
baskets and plants... for all types of occasions! All online
purchasesthrough Petal
sites are fully secured using a Thawte Digital 128 bit encrypted
Certificate, so you can be sure that all your details are
perfectly safe.
We look forward tomaking 'The
Petals Difference' to your next order!
The Petals Team
