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Terms & Conditions

By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers. By purchasing an item advertised on this website, you agree to be bound by these Terms and Conditions. Our Network and its subsidiaries may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by these Terms and Conditions, as amended.

Same-Day Delivery

Same delivery is guaranteed throughout Australia on orders placed before 2pm in the recipient's time zone, Monday - Friday and 10am Saturday. Same day delivery can be available on orders placed after these times, but it is not guaranteed. Flower deliveries to residential addresses usually occur between 9:00am and 7:00pm, and flower deliveries to work addresses usually occur between 9:00am and 5:00pm.

There are some locations due to their remoteness that cannot be guaranteed for same day delivery. If this is the case, Petals will notify you with alternative delivery options. Most same day deliveries require a 3 hour turn around. While we will try our best, we cannot guarantee delivery to hospitals, businesses and funeral services without a minimum 3 hour's notice.

Weekend and Public Holiday Delivery

Saturday Same Day Delivery:
Delivery of flowers by a Florist can be arranged throughout most of Australia if the order is received before 10am in the recipient's time zone. Rural, restricted and remote deliveries may not have Saturday deliveries. If you are concerned please contact us to confirm delivery details.

Sunday Delivery:
Delivery is not guaranteed for Sunday and generally not available. If Sunday delivery is preferred, it is advised that you make prior arrangements for this delivery with Petals Network.

Public Holiday Delivery:
As most couriers do not work on public holiday's delivery of flowers is generally not available on public holidays. Orders received on public holidays will be delivered on the next working day without notice to the customer.

*These cut off times do not apply to busy floral events including (but not limited to) Mother's Day, Valentine's Day and Christmas.

Privacy Policy

Our Network and its subsidiaries is committed to the protection of personal information in compliance with National and International Privacy laws and in particular the Australian Privacy Amendment Act 2001. Petals and its subsidiaries will maintain the integrity of data collection, use and disclosure, accuracy, security, openness and access as outlined in the following document. Please click here for more information on our Privacy Policy.

Credit Card Security

This website is secured using McAfee Secure. This ensures that all information sent to Petals Network via the World Wide Web will be encrypted. If any other Internet user intercepts the communication, he/she will only be able to see it in an encrypted (garbled) form. Certificate technology allows us to decrypt the information and view it in plain text form. You can view a web site's digital certificate directly - click on the secure icon for details of the SSL certificate.

For additional security, you will be diverted to a bank's website where you enter your payment details.

Petals Network does not see your credit card number and does not have access to that information.

Substitution Policy

Images found on this site are used as guides only and may not be exactly the same as the final product. The stem count and contents for each product will vary due to regional availability and prices.

Our Members reserve the right to make fair and reasonable substitutions according to the practical availability of flowers, items and containers.

Please read our Substitution Policy here for more information.

Translation Policy

Our policy is to leave the card message in the language that the order was received in. However, if you require the message to be translated into another language, please specify in the 'special instructions/comments' field on the order form and we will do our utmost to translate the card message. However, we cannot guarantee that a translation will be possible and cannot guarantee the accuracy of the translation.

Recipient 'Not At Home'

Petals Network and Network Members are not responsible for deliveries if the recipient is not at the location at the time of delivery. If you are the customer, you must make sure that the recipient will be at the location on the date given on the order form for delivery.

If there is a contact phone number on the order form, the courier may contact the recipient to check if they are at the location before they attempt to deliver the gift. If there is no phone number provided on the order form, the courier will attempt to deliver gift on the specified delivery date.

If the recipient is not at the location when the delivery is made, the courier will try to leave a "not at home" card at the recipient's location. This card explains the situation and asks the recipient to contact the supplier.

If the courier deems the location to be a "safe" location the item will be left at the address provided. In these cases delivery will be deemed to have been made successfully. If you do not want the order left at the address please ensure this information has been provided in the special instructions field on the order form.

Petals Network and its Members will do their utmost to deliver the gift at a later date if the recipient replies to the "not at home" card. Additional delivery charges may apply if the supplying florist has to deliver the gift more than once. Alternatively, the recipient may have to collect the order at the florist/courier's premise.

Fees & Charges

Petals Network prices include a handling processing fee in the total price that appears.

**Some rural or remote locations may require extra payment for flowers or delivery, due to the high cost of flowers in those locations. If you would like to check for any location please contact us.

Non-Deliveries

Petals Network and Network Members will try their best to deliver any gift, but we do not guarantee the delivery of any product if one of the following occurs:

  • Recipient refuses to accept delivery of the gift.
  • Address provided is incorrect.
  • Occupants are not at the location and do not respond to the "not at home" card left by our courier.
If one of these instances occurs, we may judge that the delivery has been made.

Cancellations

Petals Network cannot cancel any order that has already been made up by the supplier, even if the order has not been delivered.

Refunds

It is not normally policy to refund the price of the product. However, as every customer and gift is individual, (and therefore may require a decision on a case-by-case basis), please contact us so we can determine the best solution to the problem.

Petals Network is also able to provide other solutions, such as resending the gift, or resending a different gift of the same value.

Time Sensitive/ Difficult/ Hospital Deliveries

Due to the difficult nature of delivering for the following events/places, Petals Network and its suppliers cannot guarantee delivery to certain locations and times.

While we will try our best to make sure that your gift is received at the event/place, we do advise you to include a secondary address for delivery. The recipient of the gift must be available at this address after the end of the event.

Delivery to difficult and remote areas may incur extra delivery, above that already allowed in the gift value. The payment of extra delivery is the responsibility of the customer and orders cannot be delivered without such payment.

Please note: That if the alternate delivery address is in a different area, and therefore requiring the services of a different supplier, Petals Network may not be able to assist with the redirection without wastage and delivery charges being paid to the initial supplier.

Due to the perishable nature of our products, we do not deliver flowers and gifts to PO Boxes or Locked Bag addresses.

We do not guarantee delivery to the following timed events:

  • Funerals
  • Wedding Receptions
  • Parties
  • Functions

We do not guarantee delivery to the following places:

  • Hospitals (especially Intensive Care Units)
  • Army, Airforce and Naval Bases
  • Ships
  • Jails
  • Secure Buildings
  • Hotels
  • Mines

Timed Deliveries

Petals Network cannot guarantee specific delivery times for any orders, due to the dynamic nature of couriers and traffic.

While we offer customers the opportunity to nominate a preferred time of delivery, including "as soon as possible" (ASAP), it is not possible to guarantee that these times will be achieved. Petals Network uses a network of local florists around the world to deliver flowers so that you get the freshest possible gift. Consequently, there are often local reasons why an order cannot be delivered within your preferred time frame.

We suggest you restrict your requests to AM or PM delivery or ASAP if that is important to you. Such deliveries can only be made during local business hours.

Also, it is usually possible though not guaranteed to deliver on a Saturday up to noon. It is not usually possible to deliver on Saturday afternoon or Sunday or on national public holidays.

If the flowers are for a timed event like a funeral, the florists will do their best to assist. However, we strongly recommend that you give an alternative address so the flowers can be delivered there if too late for the timed event.

Note that if alternative delivery address are in a different area, and therefore requiring the services of a different florist, Petals Network may not be able to assist with the redirection.

Alcohol

In Australia, it is illegal for alcohol to be purchased by or delivered to any person under the age of 18 and similar conditions may apply in other countries. The sender of the item is responsible for ensuring that their order complies with the law in this regard and absolves Petals and its subsidiaries of any responsibility in this regard.

Petals Network does not guarantee the delivery of alcohol with all purchases. The laws regarding the sending of alcohol are very complicated.

Why Petals Network does not guarantee the delivery of alcohol with all purchases:

  1. Petals Network is unable to guarantee the recipient of the gift is over the legal age in that state or country.
  2. The recipient of the gift may have certain religious beliefs
  3. Certain countries or States have laws that prohibit the sending of alcohol
  4. Certain countries or States require florists to possess a licence to send alcohol with flower orders

Personal Information

Please refer to our Privacy Policy here.

Quality Assurance

Our Network comprised of florists and relay organisations around the world. Every effort is made to deliver flowers and gifts on the day requested and in a condition that reflects the high standards set by our network of suppliers.

Quality complaints must be received within 2 weeks of delivery. A quality complaint is anything to do with an order that was delivered including but not limited to poor quality, missing items, expired items, wrong items, and value of items and so on. A photo is highly recommended for quick resolution to quality complaints.

Non delivery complaints must be received within 1 month of the delivery date.

Complaints received after this time frame will be considered on an individual basis, however after this time there is no guarantee of compensation.

Extra Delivery Charges

Unfortunately some locations may require an extra delivery charge. If you would like to check for any location please contact us.

Disclaimer

By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers. By purchasing an item advertised on this website, you agree to be bound by these Terms and Conditions. Petals Worldwide Florist Network may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions, as amended. To view our Terms of Use, please click here.

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