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Mother's Day

Due to incredibly high demand this year, any amendments to your Motherís Day order must be received by Friday 7th May. This includes change of address, spelling of names and amendments to card messages. After the 7th we cannot guarantee that these updates will be made in time.

How We Are Responding to COVID-19

The safety of our customers, our florists, and our team members are our top priority. This is an unprecedented time, and we want to communicate with you how we are dealing with COVID-19. We have temporarily made some updates to our floral design and delivery process. For further details, please read on below.

Contactless Delivery

For the time being, we have instructed our floral partners to utilize contactless delivery to ensure their safety and the safety of your loved ones. This means that our florist will either call the recipient first and notify them of the upcoming delivery and arrange to leave the flowers at the door or they will knock on the door, move away and leave the flowers on the doorstep, maintaining social distancing rules as they communicate with the recipient.

Temporary Substitution Policy

Due to Stage 3 & 4 restrictions being implemented across Victoria, we urge our consumers to make florist choice only selections particularly when placing orders going within the greater Melbourne area. This also includes the Mitchell, Hume, Wyndam and Cardinia Shires, the Yarra Ranges and the Mornington Peninsula. Should you select a specific item from our range, be aware, that as a result of these restrictions it may be necessary for your florist to substitute some or all of your flowers using a mix of their freshest in-store blooms. All our floral partners will do their best to create something as close as possible to the design you ordered but at times this might not be possible and even colour palette may vary. Flower supply does vary from state to state so these same substitution guidelines also need to remain in place for all states but at present we expect Victoria to be impacted the most.

Nursing Homes

If you are wanting to send flowers to a resident in a NSW Nursing Home it is your responsibility to ensure that they are accepting flowers before placing your order as a result of the new COVID restrictions and lockdown laws. Delivery and wastage charges may apply if the Nursing Home rejects delivery.

About Petals Florist Network

Petals Network is one of Australia's premier flower delivery services, proudly connecting customers with the world's best local florists for more than 20 years. All of Petals' flower arrangements are artistically arranged and hand-delivered using only the freshest flowers available through its talented network of local florists.

Headquartered in Armidale, NSW, Petals has over 1,600 member florists throughout Australia, New Zealand and the UK. In April 2011, Petals Network was acquired by an affiliate of Teleflora USA, making Petals part of the world's leading flower delivery services. Petals and Teleflora USA have over 18,000 member florists throughout North America, Australia and New Zealand, with an additional 20,000 affiliated florists worldwide.

This extensive network, coupled with our commitment to exceptional customer service, means that when you send flowers from Petals Network you can be confident that you're sending the best.

Petals works with many different organisations to provide flower delivery services. Our valued partnerships are designed to offer our partners great opportunities to work with over 1,000 florists Australia wide. Petals works with some of Australia's largest corporate organisations, charities, membership groups and businesses. To learn more about our partnerships visit Petals Partners.

Petals Network Pty Ltd
86A Beardy Street
Armidale, NSW

1800 738 257