CONTACT US

Have a question or something you'd like to notify us about?
Please select from the options below and we will reply to you as quickly as possible.

1800 888 668 (press 2 when prompted to speak to our Service Team)

+61677491219 (when calling internationally)

[email protected]

Over 97% of our orders are delivered successfully and to a very high standard so we are sorry to hear on this occasion you were dissatisfied.

Report A Concern About Your Delivery
Every effort is made to deliver flowers and gifts on the day requested and in a condition that reflects the high standards set by our network of suppliers. Flowers are unpredictable by nature and variety. Should you have a concern relating to the quality of your order please contact us within 48 hours of delivery. A quality complaint can include but is not limited to poor quality blooms, missing items, expired items, wrong items, value of items and so on. ALL complaints relating to poor quality flowers, missing value, incorrect substitutions etc. MUST BE accompanied by a photograph for consideration. The image provided will need to show the entire bouquet or arrangement as well as any accompanying close-ups of individual blooms you need us to review. This image is used to ensure we can accurately assess your concerns and to educate our florists.
PLEASE NOTE: Proper care of the flowers must be taken. This includes ensuring that cut flowers are placed in fresh water daily and stems trimmed. For flowers in a box or vase the oasis should always be wet to the touch. Some flowers prefer bright, indirect light, while others thrive in partial shade. Flowers must be kept in a stable environment, avoiding extreme temperatures. Petals Network will not be held responsible for flowers that are not removed from their wrapping and are not watered or well cared for. Complaints received about freshness will only be considered for review within the 48 hour time-frame. Issues raised after this period of time will be reviewed at our discretion.

Report A Concern About Non-Delivery
Petals Network and Network Members will try their best to deliver any gift, but we do not guarantee the delivery of any product if one of the following occurs.

• Recipient refuses to accept delivery of the gift.
• Address provided is incorrect.
• Occupants are not at the location and do not respond to the "not at home" card left by our courier.

All non-delivery enquiries should be referred to Petals Network within one month of delivery. Complaints received after this time frame will be considered on an individual basis, however after this time there is no guarantee of compensation. Please contact one of our friendly customer service team or alternatively email us quoting your order number.

(If you are sending an email please ensure you put your order number or recipient name in the subject heading so we can find your order quickly)