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Petals Substitution Policy

Sometimes it will be necessary for us to substitute flowers, wrapping or containers due to temporary, seasonal or regional availability issues. If this is the case with the gift you've selected, our experienced florists will ensure that the style, theme and colour scheme of your chosen item is preserved and will only substitute items of equal or higher value.

Whilst we have strict substitution guidelines in place to ensure the integrity of the item you have chosen is maintained there may be times where we need to make significant substitutions so as not to miss your chosen delivery date and important events like birthdays or anniversaries. These sorts of changes will only be made on your behalf if we cannot contact you directly and you will always be notified by email and/or SMS should this be necessary.