1800 738 257|1800 PETALS|
Send fresh flowers handĖdelivered by your local florist

Terms & Conditions

By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers. By purchasing an item advertised on this website, you agree to be bound by these Terms and Conditions. Our Network and its subsidiaries may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by these Terms and Conditions, as amended.

Same-Day Delivery - Monday to Friday

Orders must be received before 2:00 p.m. in the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following day. Flower deliveries to residential addresses usually occur between 9:00am and 7:00pm, and flower deliveries to work addresses usually occur between 9:00am and 5:00pm. Please note that these delivery times will likely be extended during busy floral events including (but not limited to) Mother's Day, Valentine's Day and Christmas.

There are some locations due to their remoteness that cannot be guaranteed for same day delivery. If this is the case Petals will contact you to discuss alternate delivery options. Some deliveries may also be required to be collected from the nearest town or depot. Should this be the case our florist may contact the recipient to arrange. If you donít want the recipient to be called please nominate yourself as the primary contact.

Whilst Petals Network offers customers the opportunity to nominate a preferred time of delivery (i.e. AM, PM or ASAP) it is not possible to guarantee that these times will be achieved. Petals Network uses a network of local florists around Australia to deliver flowers so customers receive the freshest flowers available. Consequently, there are often local reasons why an order cannot be delivered within your preferred time frame (for example, courier delivery times).

If the flowers are for a timed event (for example, a funeral or business function), the florists will do their best to assist. However, Petals Network strongly recommends that you provide us with an alternative address so the flowers can be delivered elsewhere if too late for the timed event.

Same-Day Delivery - Saturday

Orders must be received before 10:00 a.m. in the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following day business day. Flower deliveries to residential addresses usually occur between 9:00am and 3:00pm, and flower deliveries to work addresses usually occur between 9:00am and 5:00pm. Please note that these delivery times will likely be extended during busy floral events including (but not limited to) Mother's Day, Valentine's Day and Christmas.

There are some locations due to their remoteness that cannot be guaranteed for same day delivery. If this is the case Petals will contact you to discuss alternate delivery options. Some deliveries may also be required to be collected from the nearest town or depot. Should this be the case our florist may contact the recipient to arrange. If you donít want the recipient to be called please nominate yourself as the primary contact.

Whilst Petals Network offers customers the opportunity to nominate a preferred time of delivery (i.e. AM, PM or ASAP) it is not possible to guarantee that these times will be achieved. Petals Network uses a network of local florists around Australia to deliver flowers so customers receive the freshest flowers available. Consequently, there are often local reasons why an order cannot be delivered within your preferred time frame (for example, courier delivery times).

If the flowers are for a timed event (for example, a funeral or business function), the florists will do their best to assist. However, Petals Network strongly recommends that you provide us with an alternative address so the flowers can be delivered elsewhere if too late for the timed event.

Sunday Delivery:
Delivery is not guaranteed for Sunday and generally not available. If Sunday delivery is preferred, it is advised that you make prior arrangements for this delivery with Petals Network.

Public Holiday Delivery:
As most couriers do not work on public holiday's delivery of flowers is generally not available on public holidays. Orders received on public holidays will be delivered on the next working day without notice to the customer.

*These cut off times do not apply to busy floral events including (but not limited to) Mother's Day, Valentine's Day and Christmas.

Delivery Confirmation

If you havenít received an order confirmation and are simply wanting to know that your order has been received by Petals, please contact our friendly Customer Service Team on 1800 888 668. We can easily email you confirmation of the order if there has been a system glitch preventing us from sending confirmation first time around.

Should you be seeking confirmation that your intended recipient has taken delivery already or to get an updated delivery time, please be aware that we donít have the ability to track your order and so therefore are unable to provide you with a delivery confirmation or expected time of delivery. In our experience, recipients generally contact you shortly after delivery to thank you for their gift either by phone, email or SMS. Bereavement orders can be a little different. We find that flowers sent to funerals or soon after a funeral service can take a couple of days to be acknowledged simply because of the sheer number of flowers received at the one time.

Should you have reason to be concerned that your order hasnít been delivered on the nominated day please firstly check your order confirmation to ensure the correct address was provided and then please confirm with your intended recipient that they arenít in receipt of their gift. Be sure to have them check that it hasnít been left at a front or back door that may not get used. Whilst we understand that this can be an uncomfortable call to make, we often find that there are reasons why the recipient hasnít phoned you immediately upon receipt. Should the address be correct and youíve spoken to the recipient who has confirmed they are not in receipt of your gift, please contact our Customer Service Team on the number provided above and they will be more than happy to investigate the matter further.

Privacy Policy

Our Network and its subsidiaries is committed to the protection of personal information in compliance with National and International Privacy laws and in particular the Australian Privacy Amendment Act 2001. Petals and its subsidiaries will maintain the integrity of data collection, use and disclosure, accuracy, security, openness and access as outlined in the following document. Please click here for more information on our Privacy Policy.

Credit Card Security

This website is secured using McAfee Secure. This ensures that all information sent to Petals Network via the World Wide Web will be encrypted. If any other Internet user intercepts the communication, he/she will only be able to see it in an encrypted (garbled) form. Certificate technology allows us to decrypt the information and view it in plain text form. You can view a web site's digital certificate directly - click on the secure icon for details of the SSL certificate.

For additional security, you will be diverted to a bank's website where you enter your payment details.

Petals Network does not see your credit card number and does not have access to that information.

Substitution Policy

Images found on this site are used as guides only and may not be exactly the same as the final product. The stem count and contents for each product will vary due to regional availability and prices.

Our Members reserve the right to make fair and reasonable substitutions according to the practical availability of flowers, items and containers.

Please read our Substitution Policy here for more information.

Translation Policy

Our policy is to leave the card message in the language that the order was received in. However, if you require the message to be translated into another language, please specify in the 'special instructions/comments' field on the order form and we will do our utmost to translate the card message. However, we cannot guarantee that a translation will be possible and cannot guarantee the accuracy of the translation.

Recipient 'Not At Home'

Petals Network and Network Members are not responsible for deliveries if the recipient is not at the location at the time of delivery or if incorrect or incomplete information is provided. If you are the customer, you must make sure that the recipient will be at the location on the date given on the order form for delivery or provide alternate instructions.

It is recommended that a contact phone number for the recipient be provided on the order form so that should the courier have difficulty locating the address or is having difficulties accessing a building, the courier can contact the recipient to check if they are at the location before they attempt to deliver the gift. If you do not wish the recipient to be contacted you need to provide alternative contact details. If a phone number has not been provided on the order form and the recipient is either not at the location when the delivery is made or the courier has difficulty locating the delivery address completely they may do one of the following:

  • Leave a "not at home" card at the recipient's location and return the order to the florist. This card explains the situation and asks the recipient to contact the supplier to arrange delivery. Additional delivery charges may apply if the supplying florist has to deliver the gift more than once. Alternatively, the recipient may arrange to collect the order from the florist.
  • If the courier deems the location to be a "safe" location the item will be left at the address provided. In these cases, delivery will be deemed to have been made successfully. If you do not want the order left at the address please ensure this information has been provided in the special instructions field on the order form.

Fees & Charges

Petals Network prices include a delivery and service fee in the total price shown at the checkout.

Non-Deliveries

Petals Network and Network Members will try their best to deliver any gift, but we do not guarantee the delivery of any product if one of the following occurs:

  • Recipient refuses to accept delivery of the gift.
  • Address provided is incorrect.
  • Occupants are not at the location and do not respond to the "not at home" card left by our courier.
If one of these instances occurs, we may judge that the delivery has been made.

Cancellations

Petals Network cannot cancel any order that has already been made up by the supplier, even if the order has not been delivered.

Refunds

It is not normally policy to refund the price of the product. However, as every customer and gift is individual, (and therefore may require a decision on a case-by-case basis), please contact us so we can determine the best solution to the problem.

Petals Network is also able to provide other solutions, such as resending the gift, or resending a different gift of the same value.

Time Sensitive/ Difficult/ Hospital Deliveries

Due to the difficult nature of delivering for the following events/places, Petals Network and its suppliers cannot guarantee delivery to certain locations and times.

While we will try our best to make sure that your gift is received at the event/place, we do advise you to include a secondary address for delivery. The recipient of the gift must be available at this address after the end of the event.

Delivery to difficult and remote areas may incur extra delivery, above that already allowed in the gift value. The payment of extra delivery is the responsibility of the customer and orders cannot be delivered without such payment.

Please note: That if the alternate delivery address is in a different area, and therefore requiring the services of a different supplier, Petals Network may not be able to assist with the redirection without wastage and delivery charges being paid to the initial supplier.

Due to the perishable nature of our products, we do not deliver flowers and gifts to PO Boxes or Locked Bag addresses.

We do not guarantee delivery to the following timed events:

  • Funerals
  • Wedding Receptions
  • Parties
  • Functions

We do not guarantee delivery to the following places:

  • Hospitals (especially Intensive Care Units)
  • Army, Airforce and Naval Bases
  • Ships
  • Jails
  • Secure Buildings
  • Hotels
  • Mines

Timed Deliveries

Petals Network cannot guarantee specific delivery times for any orders, due to the dynamic nature of couriers and traffic.

While we offer customers the opportunity to nominate a preferred time of delivery, including "as soon as possible" (ASAP), it is not possible to guarantee that these times will be achieved. Petals Network uses a network of local florists around the world to deliver flowers so that you get the freshest possible gift. Consequently, there are often local reasons why an order cannot be delivered within your preferred time frame.

We suggest you restrict your requests to AM or PM delivery or ASAP if that is important to you. Such deliveries can only be made during local business hours.

Also, it is usually possible though not guaranteed to deliver on a Saturday up to noon. It is not usually possible to deliver on Saturday afternoon or Sunday or on national public holidays.

If the flowers are for a timed event like a funeral, the florists will do their best to assist. However, we strongly recommend that you give an alternative address so the flowers can be delivered there if too late for the timed event.

Note that if alternative delivery address are in a different area, and therefore requiring the services of a different florist, Petals Network may not be able to assist with the redirection.

Alcohol

In Australia, it is illegal for alcohol to be purchased by or delivered to any person under the age of 18 and similar conditions may apply in other countries. The sender of the item is responsible for ensuring that their order complies with the law in this regard and absolves Petals and its subsidiaries of any responsibility in this regard.

Petals Network does not guarantee the delivery of alcohol with all purchases. The laws regarding the sending of alcohol are very complicated.

Why Petals Network does not guarantee the delivery of alcohol with all purchases:

  1. Petals Network is unable to guarantee the recipient of the gift is over the legal age in that state or country.
  2. The recipient of the gift may have certain religious beliefs
  3. Certain countries or States have laws that prohibit the sending of alcohol
  4. Certain countries or States require florists to possess a licence to send alcohol with flower orders

Personal Information

Please refer to our Privacy Policy here.

Quality Assurance

Our Network comprised of florists and relay organisations around the world. Every effort is made to deliver flowers and gifts on the day requested and in a condition that reflects the high standards set by our network of suppliers.

Quality complaints must be received within 2 weeks of delivery. A quality complaint is anything to do with an order that was delivered including but not limited to poor quality, missing items, expired items, wrong items, and value of items and so on. A photo is highly recommended for quick resolution to quality complaints.

Non delivery complaints must be received within 1 month of the delivery date.

Complaints received after this time frame will be considered on an individual basis, however after this time there is no guarantee of compensation.

Disclaimer

By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers. By purchasing an item advertised on this website, you agree to be bound by these Terms and Conditions. Petals Worldwide Florist Network may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions, as amended. To view our Terms of Use, please click here.

1800 738 257